WORX.AFRICA

Introduction

Welcome to the privacy policy for Cooperative by Worx, a service provided by WORX TECHNOLOGIES LIMITED. We respect your privacy and are committed to protecting your personal data. This policy will inform you how we collect, use, store, and protect your personal information when you use our financial services through our WhatsApp Bot.

It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. By using our service, you consent to our privacy policy and agree to its terms.

1. Important Information and Who We Are

Controller: WORX TECHNOLOGIES LIMITED is the controller and responsible for your personal data (referred to as "we", "us", or "our").

Contact Details: If you have any questions or concerns about this policy or our privacy practices, please contact us at cooperative@worx.africa. You have the right to make a complaint at any time to the Nigeria Data Protection Commission (NDPC). However, we would appreciate the chance to address your concerns first, so please contact us in the first instance.

Third-Party Services: Our service may integrate with third-party services, such as payment processors or financial partners. We ensure these services comply with data protection standards, but we do not control their platforms and are not responsible for their privacy statements.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We collect various types of data to provide and improve our services, including:

Identity Data: Your full name, phone number, Bank Verification Number (BVN), username, date of birth, and gender.
Contact Data: Your phone number (from WhatsApp), email address, and billing/delivery address.
Financial Data: Your bank account details, payment card information, monthly contribution amounts, total savings, loan balances, and dividend earnings.
Transaction Data: Details about your financial activities, including savings deposits, loan disbursements, repayments, withdrawals, and the purpose of transactions.
Profile Data: Your WhatsApp profile photo (if publicly available), your interests, preferences, and feedback you provide.
Usage Data: Information about how you interact with our service, including the time, date, and frequency of your interactions.
Communications Data: The content of your interactions with us, including text messages, voice notes, and images of bills or receipts you send via WhatsApp.
Technical Data: Your IP address, device type, operating system, and other technical details related to your use of our service.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. We use the information we collect for the following purposes:

To Provide Our Services: To register you as a new member, process your savings contributions, manage your loan applications, disburse funds, and calculate and distribute your dividends. This is necessary for the performance of our contract with you.
For Identity Verification (KYC): To verify your identity using your BVN and other personal information to comply with financial regulations.
To Manage Our Relationship: To send you notifications about your account, communicate changes to our terms or privacy policy, and provide customer support.
To Improve Our Service: To understand and process your financial requests, provide insights into spending habits, and enhance the user experience. Voice notes and images may be processed to improve our AI's understanding, with personal identifiers anonymized where possible.
For Security and Fraud Prevention: To protect our platform and your account from fraudulent activity and to troubleshoot issues.
To Comply with Legal Obligations: To meet our legal, regulatory, and reporting requirements.

We do not sell or rent your personal data to third parties.

4. Data Security and Retention

Data Security: We have implemented appropriate security measures, including secure servers and encryption, to protect your data from being lost, used, or accessed in an unauthorized way. Access to your personal data is strictly limited to authorized personnel who have a business need to know and are subject to a duty of confidentiality.

Data Retention: We will only retain your personal data for as long as is necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. You may request the deletion of your data at any time, subject to our legal obligations.

5. Your Data Protection Rights

You have the following rights regarding your personal data:

Request Access: You have the right to request access to the personal data we hold about you.
Request Correction: You can ask us to correct or update any incomplete or inaccurate information we hold about you.
Withdraw Consent: You can withdraw your consent at any time where we are relying on consent to process your data. Please note that this may limit your ability to use certain features of our service.
Request Deletion: You can ask us to delete your personal data where there is no good reason for us to continue processing it.

To exercise any of these rights, please contact us at cooperative@worx.africa.

What's included?

A Dual Vault Savings Account: Borrow against your savings while they continue to grow
Annual Dividend Payouts: Earn competitive annual dividends on your total savings.
A 24/7 WhatsApp-Powered Bot: Manage your entire account anytime directly through WhatsApp.
Secure, Collateralized Lending: Get access to secure loans that are fully backed by your savings.

How do you get it?

You can join and start managing your finances by interacting directly with our intelligent WhatsApp bot.

Cooperative by Worx

Privacy Policy

Privacy Policy for Cooperative by Worx